Refund Policy

You can ask for a refund within 14 days of purchase. Email support@kettleford.com from the address you bought with, and say which product it is. You do not have to give a reason.

Refunds are returned to the card you paid with. They usually appear within five to ten business days, though that is your bank's timing rather than ours. The seller issues the refund directly; there is no third party you need to chase and no committee to persuade.

Because these are files you download, we cannot take them back. Asking for a refund ends your licence to use them, and you agree to delete the copies you hold, including any you have imported into a Make.com account.

If a blueprint will not import, or a step in the documentation does not work as written, tell us before you ask for a refund. We would rather fix it, and a fix helps the next buyer too. If we cannot fix it, you get the refund whether or not the 14 days have passed.

We do not refund a purchase because a scenario needed a paid Make.com plan or an app you do not have. Every product page lists what you need before you buy, under "What you need before you buy". Please read it.

There is no return process, because there is nothing to send back. A refund is the return. When we issue one, your licence ends and you agree to delete the files.

There is nothing to cancel. Every purchase is a single charge for a single download. This is not a subscription, nothing renews, and no further amount is ever taken from your card by us.

The Vault includes new packs released during the twelve months after you buy. That is an included update period, not a term you are locked into. When it ends, nothing is charged and nothing is taken away.

Two separate rights apply to you. This policy sits on top of both and replaces neither.

The first is the right to withdraw. Consumer law gives you 14 days to withdraw from a distance purchase. For digital content delivered immediately that right can be set aside, but only where you gave prior express consent to immediate delivery and separately acknowledged that you were giving it up. We do not ask you to do that and we do not rely on the exemption. You get 14 days whether or not you have already downloaded the files.

The second lasts far longer and is the one most sellers stay quiet about. Under Directive (EU) 2019/770 you have a statutory right to digital content that matches its description and works as it should, and that right runs for at least two years from the day you receive the files. It is separate from the 14 day window above and is not shortened by it.

So if a blueprint does not do what its product page said it does, you can ask us to fix it, ask for a proportionate reduction in what you paid, or where the problem is serious enough, end the contract and get your money back. Those are rights in law. Nothing on this website limits them, and if anything here appears to, the law wins.

In the United Kingdom the equivalent rights come from the Consumer Rights Act 2015 and work in much the same way.

To use either, email support@kettleford.com. Say what you bought and what is wrong. No particular form of words is needed, but if you would like one: I hereby give notice that I withdraw from my contract for the supply of the following digital content, then the product name and the date you bought it.

Email us first. Almost everything is settled in one message, and it is faster for you than any of the alternatives.

We are not currently signed up to any alternative dispute resolution body. We are saying so plainly because EU law requires a trader to state either which ADR entity it is committed to or that it is committed to none, and the second answer is a legitimate one.

The European Commission's Online Dispute Resolution platform closed on 20 July 2025 and no longer exists. A great many online shops still carry a link to it. If you find one anywhere, including here, it is out of date. The Commission publishes a list of national dispute resolution bodies at consumer-redress.ec.europa.eu instead.

As an EU consumer you can also bring proceedings in the courts of the country you live in, whatever the governing law section of our Terms of Service says. That section says so as well.

Please email us first. A chargeback costs us a fee whatever the outcome and takes months to resolve, whereas a refund takes minutes and you get your money back sooner. We have never refused a refund inside the window.

If you do not recognise a charge, it will appear on your statement as KETTLEFORD.COM.